There are hundreds of web sites that provide travel information from companies to be read by consumers. There are a half-dozen B2B web sites that provide news and information for managers and executives in the travel and tourism industries. There are some very good social media web sites that encourage consumers to write reviews of their travel experiences, most of which focus on hotels and the features of a destination.
But, it is the trip itself that is the most frustrating, aggravating, uncomfortable, and annoying part of almost all travel experiences. Think about your last trip. Fighting the traffic to get to the airport where there will never be enough space to drop off passengers. Standing in a long line where only one of eight stations is open. Taking off your shoes, belt and anything else that might sound the security alarm. Waiting an extra hour in the terminal because your plane is late. Being a captive customer of over-priced food stands. Crammed into a seat for hours. Waiting on the tarmac for a terminal gate. Worrying that your baggage is lost. Then, fighting the airport traffic to get far away as fast as you can.
How many passengers could agree with at least a couple of these annoyances? Millions, I tell ya, millions. And yet there is no web site dedicated to this, nor that focuses on the global movement for passenger rights.
The rough business plan for PassengerNews.com would have links of aggregated relevant news stories on other sites, some original articles, and a section for user generated content -- reviews and complaints of travel experiences. Every effort would be made to get a response from the airline or airport that was the subject of criticism. These reviews would not be all negative as site visitors would be strongly encouraged to write favorable reviews, assuming that at least a portion of their trip was positive.
PassengerNews.com is a good domain name -- easy to remember and it perfectly describes the purpose of the web site.
Where does the revenue come from? Advertising and sales through links to online travel agencies.
Email: Ken Smith